Shipping Policy
Effective Date: January 3, 2025
At ElementHato, we strive to provide a reliable and efficient shipping service to deliver your orders in a timely manner. Please review our Shipping Policy below to understand the available shipping options, processing times, and other important details.
1. Shipping Methods and Charges
We offer several shipping options to meet the needs of our customers, both for domestic and international deliveries. Shipping charges are calculated at checkout based on the weight, size, and destination of your order.
Domestic Shipping Options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next-day delivery
International Shipping Options:
- International Standard Shipping: Delivery times vary based on location
- International Expedited Shipping: Faster delivery for international orders
Shipping costs will be displayed at checkout before you complete your purchase. Please note that shipping fees are non-refundable unless the product is damaged or incorrect.
2. Order Processing
Orders are processed within 1-2 business days after payment is confirmed. During peak periods or holidays, processing times may be slightly longer. Once your order has been processed, it will be shipped based on the selected shipping method.
3. Shipping Delays
While we strive to ensure timely delivery, shipping times may vary due to factors beyond our control, such as weather, customs processing (for international orders), or carrier delays. We are not responsible for any delays caused by third-party shipping carriers.
4. Order Tracking
After your order has shipped, you will receive an email with a tracking number so you can monitor the progress of your package. Use the tracking number on the carrier’s website for real-time updates.