Sales Policy for ElementHato
Effective Date: January 3, 2025
At ElementHato, we are committed to offering high-quality plants, gardening tools, and accessories to our valued customers. Our goal is to provide the best shopping experience, ensuring our products meet your expectations in terms of quality, value, and service. This Sales Policy outlines the terms and conditions for purchases made through our website and in-store. Please read this policy carefully to understand your rights and responsibilities when shopping with ElementHato.
1. Product Availability
While we make every effort to maintain accurate inventory levels, all products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or substitute items as needed. If an item you ordered is out of stock or unavailable, we will notify you and offer options for a replacement or refund.
2. Order Process
2.1 Placing an Order
To place an order, you must:
- Browse our online store and select the products you wish to purchase.
- Add the items to your shopping cart and proceed to checkout.
- Provide accurate billing and shipping information.
- Review your order and submit payment through the available payment methods.
By submitting your order, you are making an offer to purchase the items in your cart. We will send you an order confirmation email after receiving your order, which includes a summary of your order details. Please note that an order confirmation does not constitute an acceptance of your order. An order is only considered accepted once we have processed your payment and shipped the products.
2.2 Order Cancellation
You can cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped. To cancel your order, please contact our customer service team at info@elementhato.com or call (636) 600-0351 as soon as possible. Once the order is shipped, cancellations will not be accepted, and you will need to follow our return process if you wish to return the item.
3. Pricing and Payment
3.1 Pricing
All prices listed on our website are in US Dollars and are subject to change without prior notice. Prices exclude applicable taxes and shipping fees, which will be calculated and displayed at checkout.
3.2 Payment Methods
We accept various payment methods, including:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Payments are processed securely, and your payment information is protected using SSL encryption technology. You will be charged for your order when the transaction is processed.
3.3 Sales Tax
Sales tax will be applied to orders where applicable, based on the shipping address provided during checkout. The applicable tax rate will be calculated and displayed during the checkout process.
4. Shipping and Delivery
4.1 Shipping Methods and Charges
We offer a variety of shipping methods for both domestic and international orders. Shipping charges are calculated based on the size, weight, and destination of your order. Shipping costs will be displayed before you finalize your order. Please note that shipping fees are non-refundable unless the product is damaged or incorrect.
Domestic Shipping Options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (Next-day delivery)
International Shipping Options:
- International Standard Shipping
- International Expedited Shipping
4.2 Order Processing Time
Orders are processed within 1-2 business days after payment is confirmed. Shipping times vary based on the shipping method selected and your location. Please note that business days are Monday through Friday, excluding holidays.
4.3 Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to track your package’s progress until delivery.
4.4 Shipping Delays
While we strive to ensure timely delivery, shipping times may vary due to factors beyond our control, such as weather, carrier delays, or customs inspections (for international orders). We are not responsible for any delays caused by the shipping carrier.
5. Returns and Exchanges
5.1 Return Eligibility
Our Refund and Return Policy outlines the specific conditions under which products can be returned for a refund or exchange. Generally, you can return products within 30 days of purchase, provided the item is unused, unopened, and in its original packaging.
For products that are defective or damaged during shipping, please refer to our Refund and Return Policy for further instructions on how to return those items.
5.2 Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us within the 30-day return window. If the exchange is for an item of greater value, you will be asked to pay the price difference. If the exchange is for a lower-priced item, we will issue a refund for the price difference.
6. Promotions and Discounts
6.1 Discount Codes
From time to time, we may offer discount codes or special promotions. If you have a valid discount code, please enter it during checkout to receive the discount. Only one discount code can be applied to an order at a time.
6.2 Sale Items
Items purchased during a sale or promotion may be subject to specific terms and conditions, which will be clearly outlined in the promotion. Sale items may not be eligible for returns or exchanges, except for defective or damaged products.
7. Customer Service
If you have any questions regarding your order, products, shipping, or any other inquiries, our dedicated customer service team is here to assist you. You can reach us at:
ElementHato
Street: 334 Mount Everest Dr, Fenton, Missouri
Phone: (636) 600-0351
Email: info@elementhato.com
Website: elementhato.com
8. Limitation of Liability
While we make every effort to provide accurate product descriptions, availability, and pricing, we do not guarantee that the information on our website is error-free. In the event of an error in pricing or product availability, we reserve the right to correct the error and adjust the pricing or availability accordingly. We will notify you if such changes affect your order, and you will have the option to accept or cancel the order.
ElementHato is not responsible for any indirect, incidental, or consequential damages that may arise from the use or purchase of our products.
9. Changes to This Sales Policy
We may update this Sales Policy periodically. All updates will be posted on this page, and the Effective Date will be changed accordingly. By continuing to use our website or make purchases after updates are posted, you accept and agree to the revised Sales Policy.
By making a purchase from ElementHato, you agree to the terms outlined in this Sales Policy. Thank you for choosing us for your gardening needs!